Privacy Policy

Effective Date: April 19, 2025

Last Updated: April 19, 2025

Information We Collect

1. Personal Information

2. 1. We may collect personal information that you voluntarily provide, including when you:
   2. 1. Create an account
      2. Place an order
      3. Contact us via email, phone, or SMS
      4. Sign up for newsletters or promotional offers
   3. This information may include your name, email address, phone number, shipping and billing addresses, and payment details (processed via secure third-party providers).

3. Non-Personal Information

4. 1. When you interact with our Site, we may automatically collect data such as:
   2. 1. IP address
      2. Browser type and version
      3. Operating system and device information
      4. Pages visited, time spent, and referring URLs

5. Communication Preferences

6. 1. We may store your preferences related to email, phone, or SMS communication methods.

How We Use Your Information

1. To Process Transactions

2. 1. Fulfilling and shipping orders
   2. Processing secure payments and refunds

3. To Improve Services

4. 1. Enhancing user experience and website functionality
   2. Analyzing traffic and usage trends to improve operations

5. To Communicate with You

6. 1. Order confirmations, updates, and shipping notices
   2. Responding to customer service inquiries
   3. Occasional promotional emails or SMS messages (no more than once per month)
   4. Appointment reminders or payment links
   5. Requests for service feedback or public reviews (with your consent)
   6. Messages may be sent manually by staff or through our internal CRM. You can always opt out of SMS by replying “STOP.”

7. To Maintain Security

8. 1. Fraud prevention
   2. Protecting the integrity of our systems and data

How We Share Your Information

1. Service Providers

2. 1. We may share necessary information with third parties that help us operate, including:
   2. Payment processors
   3. Shipping and logistics providers
   4. Marketing and CRM platforms
   5. Analytics and hosting services

3. Legal Obligations

4. 1. We may disclose information if required by law, regulation, or to protect our legal rights or the safety of others.

5. Business Transfers

6. 1. In the case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Cookies and Tracking Technologies

Our Site uses cookies and related technologies to enhance your experience and gather analytics. Cookies may help us:

• Remember your login and cart preferences
• Understand usage patterns for performance improvements
• Deliver relevant marketing messages

You may control or disable cookies through your browser settings. However, this may impact some website features.

Your Choices and Rights

1. Access and Updates

2. 1. You can update your personal information by logging into your account or contacting us directly.

3. Opt-Out Options

4. 1. Email: Click “unsubscribe” in any promotional email.
   2. SMS: Reply “STOP” to any SMS message.
   3. Phone: Let us know if you prefer not to receive promotional calls.

5. Data Deletion

6. 1. You may request to have your data deleted by contacting us, subject to any legal or operational retention requirements.

Security of Your Information

We employ industry-standard safeguards to protect your information, but no system is entirely immune to breaches. We encourage users to practice safe data habits and contact us if they suspect unauthorized activity.

Data Retention

We keep your information only as long as needed to fulfill the purposes outlined here, or as legally required.

Children’s Privacy

Our Site is not intended for children under 18. We do not knowingly collect data from minors.

Changes to This Privacy Policy

This policy may be updated from time to time. Any changes will be posted to this page with a new effective date. Significant updates may also be communicated to users via email or site banners.

Contact Us

Performance Plus Distributors Inc.

416 22nd Street West

Saskatoon, SK, Canada

S7M 0R4

Email: ​admin@performan​ceplus.com